History
Founded in 1978 in Rotterdam, the Netherlands, Multiport covers today more than 130 countries and has presence over 1,800 ports being the largest and oldest network of independent ship agents in the world.
Multiport Membership is established on a Country Exclusivity basis, with one member per country. All Multiport Members are every year scrutinized by an independent organization on both business performance and financial stability, designating only the finest ship agency for each country. Global coverage with local expertise and personal relationship is the strength of Multiport and its members, handling over 130,000 port calls per year.
Founded to restore trust and confidence in the ship agency profession, Multiport as the world’s largest independent ship agency network, represents 8% of the worldwide agency business by port calls. Today, the Multiport network handles worldwide more than 1.500.000.000 cargoes, representing over 3,000 principals.
Multiport Corporate Profile
Vission and Mission statement
Multiport is committed to delivering first class, integrated services to the Shipping, Logistics, Marine and other related markets at the highest standards and operational excellence.
Since 1978, Multiport has existed to offer the best in agency service and management systems, without losing sight of its traditional strengths, local expertise, strong personal relationships, flexibility of approach and the peace of mind which owners and operators have from knowing that their interests are being fully cared for, in every way, everywhere and anytime. Being a Member of Multiport is a calling card, a guaranteed stamp of professionalism. Multiport is a global group representing only independent business partners who can demonstrate their integrity, quality and professionalism. Multiport is a not-for-profit organisation, that exists to raise the standards in the shipping agency world and to promote co-operation between Members providing a worldwide network of top quality Agents.
Vision
Multiport believes that ship agency is first and foremost a local business which relies on home grown expertise and is dedicated to providing excellence at local level together with excellence in maritime management. In addition Multiport is fully geared up to provide regional and global contracts with IT support. If required by a principal, Multiport can accept tenders for regional and global contracts.
Mission
As a leading worldwide service provider, Multiport is committed to building long-term relationships with clients, shipowners, charterers, staff and suppliers. Multiport promotes individual members through the strength of its reputation and image. As a not-for-profit organisation, our vision expresses our aspiration to raise the standards in the ship agency world.
Multiport Spirit
The ambition of Multiport, is to go beyond the shipping standards and to become the modernization engine of the maritime industry by offering a new innovative concept to the ship agency business, committed to accountability, honesty and transparency. With an extensive range of services tailored to your needs, all members can handle any type of vessel around the world. At the same time, Multiport Members operate in their countries with so-called Value Added Maritime and Logistic Services.
“Multiport members
are your partners in port,
anytime, any place”
Multiport compliance and ethics
As a worldwide independent leader shipping organisation, Multiport is dedicated to conduct its business activities in a responsible, transparent and ethical way, ensuring that hand in hand with our partners and customers, represents our mission, vision and goals in a legitimate manner. These are Multiport´s fundamental reference principles and values, to provide all our stakeholders with the fundamental principles they need to ensure that our activities comply with all applicable laws and regulations.
Code of ethics
Our relationship with clients and suppliers is based on honesty, respect, justice and equity.
Multiport maintains an extreme respect to our moral principles and always honour our commitments by striving to improve Multiport´s quality management system (QMS) to ensure effectiveness. By having the largest independent shipping agency in the world, our members, no matter what task is being carried out, in whatever location, ensure that all services are guided by Multiport´s Code of Ethics. Combining the commitment of our customers and our network of members, we are able to work together with a total confidence, understanding, and respect for local working practices through honesty, trust and mutual respect.
Through the effective application of the QMS, Multiport defines our standards to enhance Customer and Employee satisfaction, Wherever you go.
Anti-corruption and Bribery policy
Multiport is dedicated to upholding the highest standards of integrity, quality and professionalism in delivering agency services to the shipping industry.
Multiport has a zero-tolerance anti-bribery and corruption policy which applies to all our members globally. Multiport will not directly or indirectly engage in bribery or corruption in any form.
Our zero-tolerance approach also means we are committed to the mitigation, deterrence and detection of bribery and corruption to ensure that all our agents always act professionally, fairly and with honesty.
Quality is an integral part of Multiport´s principles. They are essential for the achievement of our ambition to be recognized and trusted to offer our services. This requires all our independent members to be engaged and to understand their responsibility in our organization. These principles guide our actions for the fulfilment of our customer needs and requirements based on four pillars:
- Fostering a quality mind-set with the objective of developing, meeting or exceeding the expectations of our clients.
- Continuously challenging ourselves to improve the quality management system to guarantee our services by setting quantifiable ambitions and objectives.
- Encouraging participation and promotion of quality responsibilities amongst all members and employees and third parties.
- The timely implementation of the services in combination with the satisfaction of all demands of our clients.
Environmental
Multiport is committed through its HSSE Policy to continuous efforts in order to improve our members environmental performance in all areas required towards a cleaner and safer environment by reducing our ecological footprint and to comply with statutory requirements and current legislation for an effective management and continuous improvement of Health & Safety throughout all aspects of work carried out by Multiport and its members.
The protection of the environment is everyone’s responsibility and all members and employees are expected to understand and adhere to our HSSE policy.
Whistleblowing Policy
The aim of Multiport and its members Whistleblowing Policy is to encourage members and employees to report any suspected wrongdoing as soon as possible.
Non-compliance or malpractice is unacceptable and will be taken very seriously. All members and employees must report the matter to Multiport immediately so that steps can be taken to deal with it appropriately.
If a member or employee has a legitimate concern and he/she wishes to raise the concern in good faith, it should contact Multiport´s committee to resolve the concern quickly and effectively.
Privacy Policies
Multiport´s ambition is to protect the privacy and security of your personal information.
All multiport members are required to adhere to all Multiport compliance policies in line with the General Data Protection Regulation (GDPR). This includes any replacement legislation coming into effect from time to time.
We have therefore developed this privacy policy to inform our customers of the data we collect, what we do with your information, what we do to keep it secure, as well as the rights and choices you have over your personal information.
Policies / Associations
Corporate Responsibility
Multiport and its members, take initiative to contribute for a sustainable development of society and the earth through all our services carried out internationally, based on our Ethical Guiding Principles.
Multiport complies with all regional, national and international laws and standards with honesty, loyalty to our customers and responsibility. We believe that all our international members and staff interacting with our customers, should endeavour to build and preserve a solid relationship with our stakeholders through open and sincere communications. All our international members must comply with our CSR policy and act in accordance with it.
